Purpose: Our Disaster Recovery (D/R) services are designed to ensure business continuity and rapid recovery in the event of unexpected disruptions. This document provides an overview of our D/R offerings, key service metrics, and configuration options.
D/R Configurations: We offer the following geographically diverse configurations to meet your redundancy and recovery needs:
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Denver (DEN) / Chicago (CHI) - $45/month
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Denver (DEN) / Madrid (MAD) - $65/month
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Madrid (MAD) / Frankfurt (FRA) - $45/month
Key Service Metrics:
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Recovery Point Objective (RPO): 24 hours
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Ensures minimal data loss, with backups performed daily.
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Recovery Time Objective (RTO): 2 hours
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Guarantees that critical systems are restored and operational within two hours of a declared disaster.
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Firewall and IP Address Services:
Our managed firewall and IP address services are mirrored to the sister site in your selected D/R configuration. This ensures seamless failover for network and security services. Additional details:
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Standard IP Configuration:
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Customers using our shared IP space benefit from automatic routing adjustments at the failover site.
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Dedicated IP Space:
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If you have dedicated IP addresses, a secondary public IP is pre-configured at the failover site.
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Customer Responsibility: In such cases, it is your responsibility to handle routing of internet traffic to the active (live) site during a failover event. This includes updating DNS records or BGP advertisements as necessary.
- Dedicated Firewalls: In the case where customer IP Space and firewalls are self managed we advocate for a custom configuration with active firewalls configured at the sister site.
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Service Scope and Responsibilities:
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Our Responsibilities:
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D/R site configuration and maintenance.
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Data synchronization and recovery processes to meet RPO and RTO commitments.
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Monitoring and testing of failover mechanisms.
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Customer Responsibilities:
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Maintaining accurate DNS or routing configurations for dedicated IP spaces.
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Participating in regular D/R testing to ensure readiness.
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Reporting changes in IT infrastructure that may impact the D/R plan.
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Testing and Maintenance: To maintain operational readiness, we recommend conducting D/R tests at least once annually. Our team will assist in coordinating and executing these tests to validate failover functionality and recovery timelines.
Pricing and Subscription Details:
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Each domestic replication configuration is priced at $45/month. While or cross-continental configuration is priced at $65/month per server.
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Additional services, such as increased backup frequency or customized testing, are available upon request.
